A click on a search result opens the message details view. It lists all technical information of the message.
Via the Copy button 
to the right of the field title, the content of the field can be copied to the clipboard.
Field |
Description |
|---|---|
In case of "quarantined" the message can be delivered to the recipient with a click on the Reload icon |
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Shows the time stamp, the log source, the result, the relay host and the result message. Click show more for more details. |
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seppmail.cloud-internal ID of the message. The Cloud ID is also part of the URL, for example https://login.seppmail.cloud/#/quaradetails/a9857bc3bc4642cf94888c4a4dbdcc80_0 |
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ID of the message according to RFC. Includes the instance identifier. |
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in / out - message size in kilobyte or megabyte - instance location as flag icon, Switzerland or Germany |
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Date and time |
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E-mail address of the sender (envelope, header and header name) To the right, the sender trust can be set or seen, see the details below. |
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E-mail address of the recipient |
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Subject line of the message |
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Information to HELO, IP and Host |
|
There are two options:
|
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Open with click on Show Rule-Engine-Logs - displays the detailed processing in the Rule Engine of seppmail.cloud |
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Displays the mail headers (can be opened further) |
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List of all attachments with file name, size and type |
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List of all links in the mail (can be opened further) |
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A range of information about the message is displayed in this field, for example spam score and spam status, SPF Check: Soft Fail and many more. Options that do not apply are displayed in green (desired result, e.g. negative virus scan) or grey (neutral result, e.g. not on welcomelist). |
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Displays the details in case of a spam core (can be opened further) |
Details for sender trust
The handshake symbol 
indicates how much the sender is currently known to the recipient: grey: unknown (first contact), blue: trust result based on the automatic calculation, green: regular exchange or manually set to trusted.
The current status is also shown when you move the mouse over it.
Examples:
grey handshake symbol: sender unknown (no trust)
blue handshake symbol: trust based on automatic evaluation
green handshake symbol: sender known (trusted)
By clicking the plus button, the sender is trusted more for a few weeks. The trust is weighted and regularly adjusted by internal algorithms and the sender's sending behaviour.
Clicking the minus button resets the trust to "unknown". This is especially useful for missed spam messages.
Trust is automatically improved or maintained through regular email traffic. Legitimate incoming messages lead to a slight increase in trust. If a message is answered (or the e-mail traffic is initiated by the customer), the trust is increased more strongly. If no messages are exchanged for a longer period of time, the reputation starts to decrease again.
Even a low trust increases the likelihood that future messages will not be rejected or classified as spam. A high trust disables most of the checks that can lead to rejections, as well as many content checks.
For reasons of data protection and data minimisation, this data is stored in a coded form (one-way hash). A list of known senders and their reputation is therefore not available.
In case of delivery problems of individual senders, we still advise to solve the basic cause on the sender's side instead of manually setting the reputation to "high". If resolution by the sender is not possible, the Welcomelist can also be used, whose entries have longer validity and do not depend so heavily on active mail traffic.
