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This menu offers the possibility to view the logs relevant for email operation.

 

Clicking the Show queued mails... button displays the MAILS CURRENTLY IN QUEUE submenu, which allows you to view the email queue and perform the corresponding actions. Via Show other logs..., the submenu OTHER LOGS opens, which offers the possibility to view further log files as well as to manage the mail log.

 

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anchor link Note:

Backups do not contain logs. In order to store them permanently and securely, it is recommended to export the logs to an external system, see the description under System > Syslog settings.

 

 

Sections on this page:

Filter...

Mail log

 

 

anchor link Section Filter...

 

Via the input field, a search term can be entered as a string; by clicking the Filter... button, this is searched in the current mail log. Using the two selection menus below Search logs from: empty emptyempty until: empty emptyempty  the search can be limited to a specific time period. (not longer applicable with 12.1.x) The time periods to be selected depend on the contents of the email archive files (see Mail log archive). (new with 12.1.x) If no time is specified, the search is carried out within the last 24 hours.

You also have the option of filtering by the status as can be seen in the following table.

 

Parameters

Description

anchor link CheckBoxActive Do not show message ID column in table

By default, this option is active.

Suppresses the display of the Message-ID.

anchor link CheckBoxActive Limit the number of search results

By default, this option is active and set to 500.

Limits the display under Mail log to the indicated number of entries.

 

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anchor link Note:

If the checkmark is set, by default, the indicated number of the serial No. since the last entry is shown under Mail log. When searching via Filter..., the indicated number of results since the last entry is displayed.

The additional filters in this table each refer to the display in Mail log.

If the checkmark is set, a subset of the originally issued number of entries is displayed when using the additional filters. The following message is then displayed at the end of the section:

Note: Only 500 entries are shown below, but more matching entries exist. Increase limit to view them. 

 

anchor link CheckBoxActive Mail delivery successful (green)

By default, this option is active.

Activates the filter for emails which have been successfully transmitted/delivered to the next instance.

The next instance reports dsn=2.0.0, status=sent (250 ok, ...)

anchor link CheckBoxActive Mail delivery delayed (orange)

By default, this option is active.

Activates the filter for emails which have temporarily not been delivered and remain in the queue (see MAILS CURRENTLY IN QUEUE) until the next delivery attempt.

One cause can be the temporary rejection by the next instance (dsn=4.x.x, status=deferred (...)).

anchor link CheckBoxActive Mail delivery rejected (red)

By default, this option is active.

Activates the filter for emails which could not be delivered and/or were rejected. A notification email about this is sent to the sender.

One cause can be a rejection by the next instance (dsn=5.x.x, status=bounced (host <mailserver> [<IP>] said: 5xx 5.x.x ...)).

anchor link CheckBoxActive Mail not processed (black)

By default, this option is active.

Activates the filter for emails which are currently still being processed by the ruleset or the processing of which has been aborted.

 

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anchor link Note:

The statuses green, orange and red are each returned by the successor system. This assumes that the ruleset processing has been successfully completed. While the ruleset is being processed, the status remains black. black. If the ruleset processing cannot be completed due to SPAM or a virus being detected (see Mail Processing Ruleset generator Protection Pack (AntiVirus / AntiSpam)) (email would be rejected by the appliance with a dsn=5.x.x), the status remains permanently black.

The fields above and below this line are logically connected as AND.

The fields within the blocks are logically connected as OR.

anchor link CheckBoxActive Mail is encrypted

(lock symbol for encrypted )

By default, this option is active.

Activates the filter for emails which have been encrypted or decrypted.

anchor link CheckBoxActive Mail is signed

(star symbol for signed)

By default, this option is active.

Activates the filter for emails which have been signed or the signature of which has been checked.

anchor link CheckBoxActive Large file mail

(cloud symbol for large file )

By default, this option is active.

Activates the filter for emails which have been sent/received via LFT.

anchor link CheckBoxActive Unsecured mail

By default, this option is active.

Activates the filter for emails which remained cryptographically untreated.

 

If as log archive the database is used, you can page between log entries with Next/previous page.

 

The search result is displayed in the section Mail log.

 

 

anchor link Section Mail log

 

Shows the mail log entries and/or the filter results from Filter....

 

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anchor link Note:

In this section Mail log emails only appear once the ruleset processing begins. If an email has already been rejected before the ruleset processing – for example due to black/greylisting or RBLs – it can be found via OTHER LOGS Show blocked mails log....

 

Column

Description

anchor link No.

Consecutive number of the log entries. Clicking on the number shows details on the log entry.

 

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anchor link Note:

In the details, a distinction is made between "Mail" and "Message" for the entries.

Entries with "Mail" (for example "Mail from") refer to the envelope, while entries with "Message" (for example "Message from") refer to the header entry of the email.

anchor link Source IP

Source IP address from which the email was delivered.

anchor link Date

Date and time of the operation.

anchor link From

Sender email address (Envelope)

anchor link To

Recipient email address(es) (Envelope) These are displayed in colour depending on their status and with a corresponding symbol according to the implemented cryptographic action (please also refer to the table Filter...).

Additionally, the corresponding cryptographic procedure used is displayed by hovering the mouse over the symbols in the tooltip.

anchor link Message-ID

Unique identification number of the email. Using this ID, the email can also be tracked on other components - e.g. groupware server or antispam component.

anchor link Subject

Subject line of the email. This is only displayed if the display has not been hidden (see Mail Processing Ruleset generator General settings Log message metadata).

anchor link Size

Size of the email.

  

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